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Incivility at the Workplace
Description
This workshop explores incivility at the workplace, in its various forms, causes, consequences, and solutions. Acts of incivility take place top down and bottom up, and have broad ranging consequences for individuals and organizations. It can range from mild forms of disrespect to outright bullying. For example, when a supervisor takes credit for staff accomplishments, this will often result in diminished levels of commitment. On the other hand, staff who make frivolous complaints against supervisors using a variety of legal channels, requires all parties to become involved in time draining procedural requirements. The workshop will conclude by providing leader/managers with tools to alleviate this form of conflict and create a civil environment that leads to higher productivity.
Key Topics
  • What are important distinctions in defining incivility?
  • What are the philosophical roots of civility as a social value?
  • Why does it happen?
  • How do issues of incivility present themselves in organizational life?
  • What are the consequences of incivility, particularly with respect to various forms of "divorcement" behaviors and organizational effectiveness?
  • How does a leader create a culture of civility that fosters loyalty, commitment and productivity?
  • How are bullying and mobbing affecting the workplace?
Audience
Managers, supervisors, team leaders, career interns, professional staff, and those considering advancing to a supervisory position.
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2005 -2015 Donald G. Zauderer
 
Donald G. Zauderer is Professor Emeritus of Public Administration at American University and former Senior Advisor at the Brookings Institution.